At Hot Radio, we take all complaints seriously and are committed to handling them fairly, transparently, and promptly. This page explains how to submit a complaint and what you can expect once it’s been received.

How to submit a complaint

Please use the complaints form below to submit your complaint in writing. This ensures it reaches the correct team and allows us to deal with it as efficiently as possible.

What happens next?

Once your complaint has been received:

1. We’ll acknowledge it in writing, confirming that we have received your complaint and explaining how it will be handled.

2. We’ll review the details carefully and may contact you if we need any further information to help us fully understand the issue.

3. We’ll respond with our findings, and where appropriate, outline any steps we propose to resolve the matter.

4. If applicable, we’ll also explain how you can appeal our decision or proposed resolution.

Ofcom

Please note that this complaints process does not affect your right to contact the national regulator, Ofcom.

You are, of course, free to raise your complaint directly with them. However, in many cases, concerns can be resolved more quickly and effectively by contacting us first.